Case Study: Carte Blanche improves process clarity with Netcall Liberty Spark

Process improvement that inspires everyone in the organisation

Carte Blanche, the award-winning creator, distributor and licensor of branded gifts and cards, needed to re-evaluate its operating procedures as it managed two new software systems, personnel changes and a broader product offering. The company wanted greater clarity on its current processes before making changes, and used Netcall’s Liberty Spark process improvement and mapping software to support that effort.

With Netcall’s Liberty Spark, Carte Blanche mapped Procurement & Inventory, Sales Orders & Fulfilment, and Product Management systems, while using workshops and issue logging to capture details as they went. The work gave employees clearer roles and better understanding of how processes fit together, helped the team resolve issues earlier, and saved a huge amount of time by streamlining activity and reducing misunderstandings.

Carte Blanche

Stuart Morgan

Design Engineer