Case Study: Sheffield Teaching Hospitals NHS Foundation Trust achieves up to 40% reduction in missed appointments and up to £1M annual savings with Netcall Remind+

Utilising all appointment slots with a solution that pays for itself

Sheffield Teaching Hospitals NHS Foundation Trust was struggling with high "Did Not Attend" (DNA) rates — 7.6% for new patients and 8.9% for follow-ups — across 850,000 appointments a year, at an average cost of £101 per missed slot. After variable results from text reminders, the Trust engaged Netcall to deploy Remind+, the voice-and-text appointment reminder feature of Netcall’s Liberty Converse platform.

Netcall implemented Remind+ with configurable messaging and on‑site patient data processing so patients could confirm, cancel or rebook; in a six‑week trial Netcall called over 30,000 patients, cut DNA rates by 20–40%, reallocated more than 1,000 cancelled slots (4.8% indicated non-attendance, 61% of those rebooked), achieved ROI within five weeks and generated £460,000 in savings during the trial, with projected recurring savings of up to £1 million per year.

Sheffield Teaching Hospitals NHS Foundation Trust

Paul Harriman

Assistant Director