Case Study: Cielo improves recruitment process mapping with Netcall Liberty Spark

Creating a roadmap to success

Cielo, a US-based recruitment process outsourcing firm, wanted a better way to show clients their current recruitment processes and future-state models. The company was frustrated by rigid, overly complicated drawing tools that made it difficult to communicate process changes clearly to leaders and senior stakeholders.

Using Netcall’s Liberty Spark process improvement and mapping software, Cielo created simple, flexible process maps that could be updated as projects evolved. Netcall’s software helped the team review processes at the speed of conversation, gain client sign-off more easily, train internal teams, and keep workstreams aligned; it also became an essential part of every client project and was used to improve Cielo’s internal processes.

Cielo

Erin Arkin

Project Management Lead