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Case Study: Page Outsourcing improves process mapping and stakeholder management with Netcall Liberty Spark
A Netcall Case Study
Transforming Process Mapping and Stakeholder Management
Page Outsourcing, a leader in recruitment process outsourcing, needed a better way to handle process mapping and stakeholder management. The team had been using MS Visio, but it lacked a clear methodology and became difficult to scale as the business grew. Page Outsourcing turned to Netcall’s Liberty Spark process improvement solution.
With Netcall’s Liberty Spark, Page Outsourcing streamlined process mapping, improved documentation consistency, and made collaboration with clients and stakeholders easier. The team created more than 110 processes in 18 months, averaging more than 20 processes per team member, while also improving transparency, accountability, and access to actionable insights during discovery sessions.
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Page Outsourcing
Iulia Cioclea
Business Analyst