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Visit WebsiteOptimizing the post-purchase experience was the icing on the cake
Baked by Melissa
Rafael De La Rosa
Senior E-Commerce Product Manager
AfterShip
AfterShip (previously named “Awesome Ship”) provides an automated way for online merchants to track packages and send their customers delivery status notifications. Customers no longer need to deal with tracking numbers and track packages on their own. With AfterShip, online merchants extend their customer service after the point of purchase by keeping their customers actively informed, while saving time and money by reducing customers’ questions about the status of their purchase delivery. AfterShip offers free service for merchants to track up to 500 packages each month, and supports over 40 couriers worldwide. AfterShip is the winner of the 2011 Global Startup Battle.
Case Studies
Showing 35 AfterShip Customer Success Stories
How AfterShip’s tracking accuracy allowed Byte® to give service with a smile
Byte
Michael Bach
Senior Software Engineer
How Concrete Countertop Solutions boosted AOV by 31% with AfterShip Personalization
Concrete Countertop Solutions
Dario Baldoni
Vice President of Technology and Marketing
How Elegoo earned a 40x ROI by Using AfterShip Personalization
Elegoo
Kevin Wang
VP and Director of Operations
How Flaviar is putting a smooth finish on their customer experience
Flaviar
Klemen M
Head of Customer Care
Delivering an excellent post-purchase experience for Fruugo’s cross-border shoppers
Fruugo.com
Tony Preedy
Managing Director
How Grana saves 50% of time on shipment tracking with AfterShip
Grana
Jim Cornford
Ecommerce Operations Consultant
How Gymshark made post-purchase gains using accurate carrier data
Gymshark
Chris Ormonde
Operations Director
How AfterShip helped Harry’s scale by obtaining carrier data in one centralized place
Harry’s
How a high-end men’s apparel brand achieved a better fitting post-purchase experience
High-end Men’s Apparel Brand
How AfterShip Protection helps brands drive customer satisfaction by owning the claims experience
Hip-hop Jewelry Brand
How Inspire Uplift increased their repeat sales by 30% with AfterShip
Inspire Uplift
Aaron Wallace
Chief Executive Officer
How Lume Deodorant boosted customer loyalty by refreshing their return process
Lume Deodorant
Sarah D
Customer Service and Retention Manager
How AfterShip Tracking solved the industry-wide challenge of tracking shipments to end customers for ManoMano
ManoMano
Philippe de Chanville
Co-founder
How Marc Nolan found the right fit with AfterShip Returns
Marc Nolan
Nikolas Callas
Director of Operations
How AfterShip Feed became a bridge between Memsaab and TikTok Shop
Memsaab
Zehn Haseeb
Owner
How Miss to Mrs Box explored new horizons with AfterShip's post-purchase expertise
Miss to Mrs Box
Honson Lam
Director of Technology
How Moda Operandi Reduced Shipment Exceptions by 25% Using AfterShip Tracking
Moda Operandi
Bushra Sarfaraz
Fulfillment Director
How consolidated shipment tracking helped Mous get the cheese
Mous
Rosie Jennings
Head of Logistics
Enhancing the shopping experience by empowering marketplace sellers
MyDeal
Kieran Boyce
General Manager of Operations
How PELAGIC GEAR uses AfterShip Returns to keep customers hooked
Pelagic Gear
Spreading the “Pura Vida” lifestyle globally and supporting local artisans
Pura Vida
Margaret Odisho
eCommerce Manager
How Rakuten France improves shipment tracking experience with AfterShip
Rakuten
Habib-Sylvain Gourguet
Director of Customer Relationship
ShopRunner wins the race for post-purchase excellence
ShopRunner
Erika Ruiz
Product Manager, Core Customer Experiences
How AfterShip Feed helps SoSweet simplify fulfillment and manage revenue risks
SoSweet
George Robinson
Director
Soundbrenner, using AfterShip to be a company that cares with passion
Soundbrenner
Florian Simmendinger
CEO & Co-Founder
How SpeedyTire got a grip on its customer delivery experience
SpeedyTire
Bryce Jacobs
President
How the Wineshipping & AfterShip partnership helped Splash Wines uncork their post-purchase potential
Splash Wines
Garrett I
Chief Marketing Officer
How StackCommerce Reduced WISMO Tickets by 71% Using AfterShip Tracking
StackCommerce
Deryck Lim
Sr. Operations Manager
How SuperATV builds a better customer experience with AfterShip Tracking
SuperATV
How a supply chain visibility tech provider streamlines its services with AfterShip’s API
Supply Chain Visibility Technology Provider
How AfterShip gave THE ICONIC a post-purchase experience that fits their name
THE ICONIC
Richie Hadfield
Director of Product
How Virtualstock keeps their clients satisfied with AfterShip Tracking’s post-purchase tracking
Virtualstock
Ben Heath
Sales Manager
How AfterShip helped Vivino say ‘Cheers!’ with their post-purchase experience
Vivino
Christos Losifidis
VP of Product Management
How Wish improved the post-purchase experience with AfterShip
Wish
Danny Zhang
CTO and Co-founder
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