AfterShip B2B Case Studies & Customer Successes

AfterShip (previously named “Awesome Ship”) provides an automated way for online merchants to track packages and send their customers delivery status notifications. Customers no longer need to deal with tracking numbers and track packages on their own. With AfterShip, online merchants extend their customer service after the point of purchase by keeping their customers actively informed, while saving time and money by reducing customers’ questions about the status of their purchase delivery. AfterShip offers free service for merchants to track up to 500 packages each month, and supports over 40 couriers worldwide. AfterShip is the winner of the 2011 Global Startup Battle.

Aetrex achieves 141-point NPS growth, faster returns, and 50% lower costs with AfterShip

Aetrex

Rui Kojima

Senior Director of E-commerce

Baked by Melissa boosts post-purchase revenue with AfterShip

Baked by Melissa

Rafael De La Rosa

Senior E-Commerce Product Manager

Baked by Melissa boosts triggered email revenue with AfterShip Tracking

Baked by Melissa

Rafael De La Rosa

Senior E-Commerce Product Manager

Byte achieves 99% tracking accuracy with AfterShip Tracking

Byte

Michael Bach

Senior Software Engineer

Byte achieves 99% tracking accuracy with AfterShip

Byte

Michael Bach

Senior Software Engineer

Compound Studio achieves up to 25x ROI with AfterShip Personalization

Compound Studio

Dexter Da Silva

Director of Digital Products

Vice President of Technology and Marketing

DIME Beauty achieves 60x ROI with AfterShip Personalization

DIME Beauty

DIME Beauty boosts AOV and ROI with AfterShip Personalization

DIME Beauty

Lauren H

eCommerce Experience Lead

Dr. Squatch Achieves 94% EDD Accuracy and 32% Tracking CTR with AfterShip

Dr. Squatch

eBay achieves millions in savings and 20% higher valid tracking rates with AfterShip

eBay

Skyler Loth

Product Manager

eBay improves tracking accuracy and saves millions with AfterShip

eBay

Elegoo achieves 40x ROI with AfterShip Personalization

Elegoo

Kevin Wang

VP and Director of Operations

Elegoo achieves 40x ROI and higher AOV with AfterShip Personalization

Elegoo

Kevin Wang

VP and Director of Operations

Fellow reduces resolution time by 52% with AfterShip Returns

Fellow

Stephen Davis Hernandez

Digital Product Manager

Head of Customer Care

Delivering an excellent post-purchase experience for Fruugo’s cross-border shoppers

Fruugo.com

Tony Preedy

Managing Director

goodr reduces support tickets and warranty claims with AfterShip

goodr

How Grana saves 50% of time on shipment tracking with AfterShip

Grana

Jim Cornford

Ecommerce Operations Consultant

Gymshark achieves better post-purchase visibility and efficiency with AfterShip

Gymshark

Chris Ormonde

Operations Director

Quality hip-hop jewelry brand achieves faster claims resolution and higher customer satisfaction with AfterShip Protection

Hip-hop Jewelry Brand

Inspire Uplift achieves 30% more repeat sales with AfterShip Tracking

Inspire Uplift

Aaron Wallace

Chief Executive Officer

Inspire Uplift increases repeat sales with AfterShip Tracking

Inspire Uplift

Aaron Wallace

Chief Executive Officer

Internet Up increases revenue and improves customer experience with AfterShip

Internet Up

Gerald Bancilhon

Head of Customer Experience & Operations

Juniper Creates achieves $1.1M in incremental sales and 20% lower shipping costs with AfterShip

Juniper Creates

Torry X

Senior Manager, Strategy and Operations

CRM & Data Manager

Lovisa achieves 21x ROI with AfterShip Personalization

Lovisa

Lume Deodorant boosts customer loyalty and speeds refunds with AfterShip Returns

Lume Deodorant

Sarah D

Customer Service and Retention Manager

Lume Deodorant boosts customer loyalty with AfterShip Returns

Lume Deodorant

Sarah D

Customer Service and Retention Manager

ManoMano improves shipment tracking and delivery communication with AfterShip Tracking

ManoMano

ManoMano achieves centralized shipment tracking and better post-purchase customer experience with AfterShip Tracking

ManoMano

Philippe de Chanville

Co-founder

Marc Nolan reduces returns time and boosts exchanges with AfterShip Returns

Marc Nolan

Marc Nolan achieves 97% faster returns processing with AfterShip Returns

Marc Nolan

Nikolas Callas

Director of Operations

Mejuri improves post-purchase operations and customer experience with AfterShip

Mejuri

Mejuri improves post-purchase efficiency and customer experience with AfterShip

Mejuri

Kari Beiswanger

Senior Product Manager, Retail & Operations

Memsaab streamlines TikTok Shop product syncing with AfterShip Feed

Memsaab

Zehn Haseeb

Owner

Memsaab Achieves 1,500+ Product Syncs on TikTok Shop with AfterShip Feed

Memsaab

Zehn Haseeb

Owner

Miss to Mrs Box achieves 25% additional sales from tracking pages with AfterShip

Miss to Mrs Box

Honson Lam

Director of Technology

Miss to Mrs Box boosts post-purchase sales with AfterShip

Miss to Mrs Box

Honson Lam

Director of Technology

Moda Operandi reduces shipment exceptions and WISMO inquiries with AfterShip

Moda Operandi

Bushra Sarfaraz

Fulfillment Director

Moda Operandi reduces shipment exceptions by 25% with AfterShip Tracking

Moda Operandi

Bushra Sarfaraz

Fulfillment Director

Mous reduces WISMO tickets and shipping delays with AfterShip

Mous

Mous achieves 54% fewer WISMO tickets and 82% faster transit times with AfterShip

Mous

Rosie Jennings

Head of Logistics

MyDeal improves post-purchase experience and cuts WISMO tickets with AfterShip Tracking

MyDeal

Kieran Boyce

General Manager of Operations

MyDeal achieves a 25% reduction in WISMO tickets with AfterShip Tracking

MyDeal

Kieran Boyce

General Manager of Operations

Founder

Pura Vida improves CSAT and post-purchase experience with AfterShip Tracking

Pura Vida

Margaret Odisho

eCommerce Manager

Pura Vida improves customer satisfaction with AfterShip Tracking

Pura Vida

Margaret Odisho

eCommerce Manager

Rakuten France improves shipment tracking and delivery visibility with AfterShip

Rakuten

Habib-Sylvain Gourguet

Director of Customer Relationship

Rakuten France achieves better shipment tracking and faster merchant payments with AfterShip

Rakuten

Habib-Sylvain Gourguet

Director of Customer Relationship

Raycon achieves higher review conversions with AfterShip Reviews

Raycon

Kyle DeCubellis

Product Director

Raycon boosts review completion and NPS conversions with AfterShip Reviews

Raycon

ShopRunner wins the race for post-purchase excellence

ShopRunner

Erika Ruiz

Product Manager, Core Customer Experiences

SmartBuyGlasses achieves stronger customer satisfaction and faster transit times with AfterShip

SmartBuyGlasses

Lok Chau

Logistics Manager

Director

SoSweet achieves faster TikTok Shop fulfillment and reduced overselling risk with AfterShip Feed

SoSweet

George Robinson

Director

Soundbrenner, using AfterShip to be a company that cares with passion

Soundbrenner

Florian Simmendinger

CEO & Co-Founder

SpeedyTire boosts repeat sales and customer delivery visibility with AfterShip Tracking

SpeedyTire

Bryce Jacobs

SpeedyTire

SpeedyTire improves delivery visibility and boosts repeat sales with AfterShip Tracking

SpeedyTire

Bryce Jacobs

President

Splash Wines doubles referral registrations and reduces returns with AfterShip Tracking

Splash Wines

Garrett I

Chief Marketing Officer

Splash Wines achieves 2x referral registrations and 15% fewer returns with AfterShip

Splash Wines

Garrett I

Chief Marketing Officer

StackCommerce reduces WISMO tickets and improves shipment visibility with AfterShip Tracking

StackCommerce

Deryck Lim

Sr. Operations Manager

StackCommerce reduces WISMO tickets by 71% with AfterShip Tracking

StackCommerce

Deryck Lim

Sr. Operations Manager

SuperATV achieves a better customer experience with AfterShip Tracking

SuperATV

SuperATV reduces WISMO calls with AfterShip Tracking

SuperATV

Supply Chain Visibility Technology Provider achieves 5 hours saved per week and 10% fewer shipment exceptions with AfterShip

Supply Chain Visibility Technology Provider

The Candy Closet simplifies operations and safeguards revenue with AfterShip Feed

The Candy Closet

The Candy Closet simplifies operations and safeguards revenue with AfterShip Feed

The Candy Closet

Megan Ruane

Co-owner

THE ICONIC achieves a seamless, transparent post-purchase experience with AfterShip

THE ICONIC

Richie Hadfield

Director of Product

THE ICONIC improves post-purchase transparency and delivery experience with AfterShip

THE ICONIC

Richie Hadfield

Director of Product

Twenties Beauty achieves 50% faster order fulfillment with AfterShip Feed

Twenties Beauty

Kenneth Park

Chief Executive Officer

Twenties Beauty streamlines omnichannel fulfillment and cuts order processing time with AfterShip Feed

Twenties Beauty

Unitymob achieves 50%+ GMV growth with AfterShip

Unitymob

Faye Lang

Project Owner

Unitymob boosts GMV and cuts marketing costs with AfterShip

Unitymob

Virtualstock achieves better post-purchase visibility and customer satisfaction with AfterShip Tracking

Virtualstock

Ben Heath

Sales Manager

Virtualstock improves post-purchase tracking visibility with AfterShip

Virtualstock

Ben Heath

Sales Manager

Vivino boosts repeat sales and cuts WISMO tickets with AfterShip Tracking

Vivino

Christos Losifidis

VP of Product Management

Vivino boosts repeat sales and cuts WISMO tickets with AfterShip Tracking

Vivino

Christos Losifidis

VP of Product Management

Wild Cosmetics streamlines TikTok Shop operations with AfterShip Feed

Wild Cosmetics

Wild Cosmetics achieves streamlined operations and $7,000+ in recaptured revenue with AfterShip

Wild Cosmetics

Harry Symes-Thompson

Director of Marketing

Wineshipping achieves 80% fewer WISMO calls with AfterShip Tracking

Wineshipping

Pawel Smolarkiewicz

Chief Experience & Innovation Officer

CTO and Co-founder

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AfterShip B2B Case Studies & Customer Successes

Case Studies

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