Case Study: Internet Up increases revenue and improves customer experience with AfterShip

How AfterShip helps Internet Up increase revenue and improve the customer experience

Internet Up, a growing German DTC eCommerce company managing multiple brands, needed a better way to handle shipment tracking and returns as its business scaled. Its legacy systems lacked transparency, accuracy, automation, and integration, which hurt customer communication, operational efficiency, and satisfaction.

AfterShip implemented AfterShip Tracking and AfterShip Returns for Internet Up, improving visibility across delivery and reverse logistics while automating support workflows. AfterShip helped increase net revenue by 10%, boost the shopper review score to 4.8/5, and save more than six hours per week for support and operations teams.

Internet Up

Gerald Bancilhon

Head of Customer Experience & Operations