Case Study: Marc Nolan achieves 97% faster returns processing with AfterShip Returns

How Marc Nolan found the right fit with AfterShip Returns

Marc Nolan, a fast-growing eCommerce shoe brand with 2500% sales growth, was struggling with a fully manual returns process that relied on emails, calls, texts, spreadsheets, and hand-created labels. The team needed a way to centralize returns information and automate the workflow, so they turned to AfterShip and its AfterShip Returns product.

AfterShip Returns streamlined Marc Nolan’s returns management by automating label generation, consolidating requests in one portal, and reducing customer service back-and-forth. The impact was significant: time spent on returns dropped by 97% from about 35 hours to one hour, and exchanges increased from 25% to 49%, helping Marc Nolan save $125K in the last 90 days.

Marc Nolan

Nikolas Callas

Director of Operations