Case Study: Byte achieves 99% tracking accuracy with AfterShip Tracking

How AfterShip’s tracking accuracy allowed Byte® to give service with a smile

Byte is an eCommerce company that offers at-home invisible aligners and grew quickly to 300 employees and more than 30,000 monthly shipments. As shipment volume increased, Byte struggled to accurately track aligners, retainers, and impression kits across countries, while carrier data errors and manual patching slowed teams and hurt customer communication. To solve this, Byte turned to AfterShip Tracking.

AfterShip centralized Byte’s shipping data in one dashboard, improved API handling, and enabled clear separation of inbound and outbound tracking. With AfterShip, Byte reached 99% tracking accuracy for outbound shipments and 97% for inbound, reduced manual work for engineers, and improved customer updates—helping drive a significant increase in social media mentions as customers shared their smile journey.

Byte

Michael Bach

Senior Software Engineer