Case Study: Pelagic Gear achieves fewer return tickets and more purchases with AfterShip

How PELAGIC GEAR uses AfterShip Returns to keep customers hooked

Pelagic Gear, a U.S.-based eCommerce brand known for fishing and ocean-inspired apparel, eyewear, and accessories, needed a better way to manage returns as it scaled internationally. Its previous returns process was manual, expensive, and created too much customer contact, so the company turned to AfterShip Returns.

AfterShip Returns helped Pelagic Gear automate self-service returns, customize the return portal, and better control shipping and product-related return decisions. As a result, AfterShip reduced return contact tickets by 12% and increased purchases driven from the return portal by 18%, while also helping the brand save on shipping costs and improve the overall post-purchase experience.

Pelagic Gear