Case Study: Quality hip-hop jewelry brand achieves faster claims resolution and higher customer satisfaction with AfterShip Protection

How AfterShip Protection helps brands drive customer satisfaction by owning the claims experience

The Hip-hop Jewelry Brand, a U.S.-based seller of quality hip-hop jewelry, faced frequent lost or stolen shipments and an unsatisfactory claims process that was handled by a third party. This left the brand without full control over customer communications, created inconsistent service, and caused slow claim resolutions that risked customer trust and revenue.

AfterShip implemented AfterShip Protection to give the brand direct control over claims through a self-serve portal and flexible workflows based on item value. With AfterShip, the brand could auto-resolve lower-value claims and manually review higher-value ones, improving speed and fraud prevention; the result was over 60% of claims resolved the same day, 97% less time spent on communications, and 4,000+ coverages per month.