Case Study: Moda Operandi reduces shipment exceptions by 25% with AfterShip Tracking

How Moda Operandi Reduced Shipment Exceptions by 25% Using AfterShip Tracking

Moda Operandi, a leading online luxury fashion retailer, needed better visibility into shipments and a way to reduce customer service inquiries while maintaining a seamless shopping experience. The company turned to AfterShip and its shipment tracking services to monitor orders in real time and manage exceptions more effectively.

AfterShip implemented Tracking, including an Exceptions Dashboard and branded tracking pages, giving Moda Operandi a centralized view of shipment data and proactive alerts. As a result, Moda Operandi reduced shipment exceptions by 25% and cut WISMO inquiries by 65%, while improving SLA performance and overall customer experience.

Moda Operandi

Bushra Sarfaraz

Fulfillment Director