Case Study: Harry’s achieves a scalable post-purchase experience with AfterShip

How AfterShip helped Harry’s scale by obtaining carrier data in one centralized place

Harry’s, the global men’s grooming brand, wanted to create a smoother post-purchase experience and differentiate itself with better customer service. To do that, it turned to AfterShip and the AfterShip Tracking product to centralize carrier data and improve order-status communications across its growing eCommerce operation.

AfterShip helped Harry’s automate post-purchase tracking updates, unify carrier data in one place, and strengthen analytics for growth. The result was a scalable tracking setup that supported millions of customers worldwide, reduced dependence on internal development resources, and has been in place since 2014—eventually expanding to support Flamingo as well, with AfterShip handling more than 1,000,000 monthly shipments.

Harry’s