Case Study: Aetrex achieves 141-point NPS growth, faster returns, and 50% lower costs with AfterShip

How Aetrex improved their customer experience by 141 NPS points with AfterShip

Aetrex, a global leader in foot scanning technology and comfort footwear, needed a more holistic post-purchase solution to replace heavily manual tracking and returns processes. The company wanted better shipment visibility, a smoother returns experience, and lower operational burden, and turned to AfterShip Tracking and AfterShip Returns to help.

AfterShip implemented branded tracking, automated notifications, returns automation, and integrations with Klaviyo, Salesforce Commerce Cloud, ERP, and Happy Returns to streamline Aetrex’s workflow. With AfterShip, Aetrex achieved a 141-point increase in NPS, an 86% reduction in return processing time, a 74% drop in WISMO tickets, and more than 50% savings in operational costs.

Aetrex

Rui Kojima

Senior Director of E-commerce