Case Study: StackCommerce reduces WISMO tickets by 71% with AfterShip Tracking

How StackCommerce Reduced WISMO Tickets by 71% Using AfterShip Tracking

StackCommerce, a leading online marketplace for products, services, and experiences, was facing a growing volume of WISMO (“Where Is My Order?”) tickets as it scaled across U.S. and international markets. To improve customer experience and shipping operations, it turned to AfterShip Tracking for real-time order visibility and better shipment management.

AfterShip implemented Tracking with a centralized dashboard, carrier integrations, API support, and on-time reports. As a result, StackCommerce reduced WISMO tickets by 71%, achieved over 99% shipment tracking visibility, and reached a 90% on-time delivery rate, helping the team resolve delivery issues faster and keep customers better informed.

StackCommerce

Deryck Lim

Sr. Operations Manager