Case Study: Raycon achieves higher review conversions with AfterShip Reviews

How AfterShip Reviews helps Raycon engage customers and get more product reviews

Raycon, a consumer electronics brand in the competitive wireless earbuds market, wanted a better way to collect customer reviews and NPS feedback. Its previous solution, Stamped, had unreliable email timing, inconsistent metrics, and data integrity issues, making it difficult to act quickly on customer concerns.

Raycon switched to AfterShip Reviews from AfterShip to automate branded review requests and improve feedback collection. The result was a 15% increase in review completion rate, a 99.7% email delivery success rate, and an 8.44% NPS email conversion rate, representing a 58% improvement over Stamped.

Raycon

Kyle DeCubellis

Product Director