Case Study: Wish improves the post-purchase experience with AfterShip Tracking

How Wish improved the post-purchase experience with AfterShip

Wish, one of the largest eCommerce platforms in the world, needed better visibility into shipping and delivery performance as it scaled across millions of monthly transactions. With limited control over the post-purchase experience provided by merchants, Wish turned to AfterShip and its Tracking API to get accurate, timely shipment data.

AfterShip helped Wish unify tracking information across its platform, measure merchant shipping performance, and improve shipping times and customer satisfaction. The team could reward high-performing merchants, better manage shipping policies, and track more than 1,000,000 monthly shipments with clearer insight into delivery performance.

Wish

Danny Zhang

CTO and Co-founder