Case Study: ManoMano achieves centralized shipment tracking and better post-purchase customer experience with AfterShip Tracking

How AfterShip Tracking solved the industry-wide challenge of tracking shipments to end customers for ManoMano

ManoMano, the leading eCommerce marketplace for DIY and gardening products, needed a way to centralize shipment tracking across millions of orders coming from hundreds of sellers and 150 different carriers. The company turned to AfterShip Tracking to unify delivery data, improve tracking visibility, and support its fast-growing marketplace operations.

AfterShip implemented AfterShip Tracking in just three weeks, giving ManoMano a standardized way to collect tracking events in one place and show them directly in customer accounts. As a result, ManoMano improved its delivery experience, reduced WISMO tickets through proactive delay communication, saved time and cost on carrier integrations, and strengthened on-time delivery tracking and carrier performance benchmarking.

ManoMano

Philippe de Chanville

Co-founder