Case Study: Virtualstock achieves better post-purchase visibility and customer satisfaction with AfterShip Tracking

How Virtualstock keeps their clients satisfied with AfterShip Tracking’s post-purchase tracking

Virtualstock, a UK-based SaaS provider of dropshipping software, needed a better way to manage post-purchase visibility for its retail clients. Without a streamlined tracking process, retailers had to manually check shipment status with suppliers, slowing support and creating blind spots in the customer experience. Virtualstock used AfterShip Tracking to improve transparency and automate shipment updates.

AfterShip’s Tracking API and webhooks pulled carrier updates directly into Virtualstock’s platform, allowing retailers to share accurate delivery status with end customers and helping support teams resolve issues faster. The result was less manual work for retailers and suppliers, more accurate proof-of-delivery information, and a smoother post-purchase experience that helped Virtualstock strengthen client trust and loyalty.

Virtualstock

Ben Heath

Sales Manager