Case Study: eBay achieves millions in savings and 20% higher valid tracking rates with AfterShip

How eBay Saved Millions of Dollars and Improved Valid Tracking Rate by 20% Using AfterShip

eBay, the global marketplace leader, needed more accurate, real-time tracking across a complex network of carriers, many of which used different event formats and were not fully supported by its older batch-processing system. This made it harder to provide reliable delivery updates, resolve disputes, and keep sellers and buyers satisfied.

AfterShip implemented its Tracking solution with API-based real-time integration, carrier data normalization, and auto-correction for unsupported or misclassified tracking numbers. As a result, eBay expanded from fewer than 100 to more than 650 integrated carriers, improved EDD accuracy by 10% in 2024, auto-corrected 200,000+ packages monthly, increased valid tracking rate by over 20%, and generated $1M+ in operational savings.

eBay

Skyler Loth

Product Manager