Case Study: Flaviar achieves a smoother customer experience with AfterShip

How Flaviar is putting a smooth finish on their customer experience

Flaviar, a spirits club serving customers across the United States, needed a better way to keep shoppers informed about deliveries across hundreds of retailers using different shipping solutions. Its custom-built tracking setup was no longer enough to manage critical post-purchase updates efficiently, and building an internal replacement wasn’t financially practical.

Flaviar implemented AfterShip Tracking to send proactive shipment notifications, streamline carrier onboarding, and provide a shipment dashboard for handling exceptions. With AfterShip, Flaviar reduced resolution time by up to 30% and decreased contact ratio by up to 30%, while shipment emails saw up to a 20% increase in open rates.

Flaviar

Klemen M

Head of Customer Care