Case Study: SpeedyTire improves delivery visibility and boosts repeat sales with AfterShip Tracking

How SpeedyTire got a grip on its customer delivery experience

SpeedyTire, an automotive parts company based in Slidell, Louisiana, needed a better way to manage last-mile delivery visibility across its 300 distribution centers. The company lacked a single source of truth for shipment status, making it hard to ensure on-time deliveries, assist customers quickly, and handle WISMO inquiries efficiently. AfterShip Tracking was used to centralize carrier data and improve the post-purchase experience.

AfterShip Tracking enabled SpeedyTire to integrate tracking data from hundreds of carriers, send proactive delivery updates, and give customers one place to monitor orders. The results included a 21.2% reduction in returns and refunds, a 65.2% increase in SMS notification opt-ins, a 25% increase in email click-through rate, and a 24% increase in repeat sales.

SpeedyTire

Bryce Jacobs

President