Halo B2B Case Studies & Customer Successes

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Halo is a privately held software company and a global leader in service management. Since its rebrand in 2019, the company has launched a suite of innovative products - HaloITSM for enterprise service management, HaloPSA for IT managed service providers and HaloCRM for customer experience management.

Case Studies

Showing 70 Halo Customer Success Stories

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AHDB Unifies Compliance and Service Delivery with HaloITSM

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How Amesto Global achieved an average response time of 9.5 minutes with HaloCRM

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Built for Scale AO’s 13-Year Service Evolution with Halo

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Aquila Air Traffic finds a Secure Route to the Cloud with Halo

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From Complexity to Clarity A Smarter Alternative for ArrowXL

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The Shift to Intelligent Service Aspire’s Transformation with HaloPSA, Automation, and AI

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How Two Fire & Rescue Services Run on Halo

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Striking Gold with IT Automation at Bellevue

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Empowering Education Through Technology Berufsschule Lenzburg’s Halo Journey

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Inside Betfred’s 95% Service Transformation with HaloCRM

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Black Country Healthcare NHS Achieving Digital Excellence with Halo

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Calvin University’s response rate increases from 78% to 96% after Halo implementation

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Cambridge Helpdesk brought information silos under one roof with HaloPSA

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64 Schools, One Solution Transforming Camden Schools with Halo

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How Canterbury Christ Church University raised customer satisfaction to 98% by using Halo

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How Care South improved visibility and efficiency with HaloITSM

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How Centrality grew as an organisation by migrating to HaloPSA

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How Chalkline Scaled with HaloPSA Automation

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Cardiff City Council reduced their ongoing IT costs by implementing HaloITSM

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How Commercial Managed IT improved efficiency levels through automating workflows and reducing overheads with HaloPSA

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Future-Proofing IT Management D-Orbit’s Seamless Transition to HaloITSM

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Eastlight’s Digital Transformation Journey

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Eduthing Scales IT Support for 250+ Schools with Halo

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How Electronic Chart Centre incorporated HaloITSM to overhaul their daily processes with an ITIL-aligned, fully customisable solution

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How Embark Group gained greater control over their service with HaloITSM

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How Enhanced reduced average resolution times and improved customer satisfaction with HaloPSA

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How Halo Supports FitzRoy’s Mission

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How GFG Alliance achieved autonomy and improved service by migrating from Marval to HaloITSM

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How HaloCRM powered a 99% SLA adherence for Glossify

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Granite School District Saves Hours Daily with a 95.9% CSAT

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Hyfin Transforms Client Service Efficiency with HaloCRM

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Impact ICT Saves 34 Hours a Month Through Automation and AI in Halo

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How inlumi Gained Efficiency, Flexibility, and Cost Savings

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Just Fabrics Ltd transforms their team and customer experience with HaloCRM

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How Liberty House Group achieved autonomy and improved service by migrating from ServiceNow to HaloITSM

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From Disconnected Tools to One Platform Lucid’s Move to Halo

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How MH Bland Gained Greater Visibility Across Regions

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How HaloCRM optimised customer facing operations at Motif Labs

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Natural History Museum transforms adoption and visibility with HaloITSM

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How Next Telecom Cut Admin Time by 40% with Halo

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How NMITE transformed their student and staff experience by migrating to HaloITSM

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How Nuvoli utilised HaloPSA’s ticketing system for better utilisation of staffing resources and improved service to customers

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Optivo created a seamless process to provide customers with quick and easy resolutions

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How Osiris Technologies solved long-term issues of speed and reporting with HaloPSA

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How PPHE Hotel Group Increased Ticket Submissions Via The Self-Service Portal by 57%

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Primend provides specialist M365 and Azure Cloud solutions and support with HaloPSA

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Sackers Provides White-Glove IT Support, Powered by Halo

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How SEPA increased efficiency by automating and integrating their daily processes with HaloITSM

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Sereno IT were able to differentiate from their competitors by migrating from ConnectWise to HaloPSA

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Supporting Sightsavers’ Critical Missions Worldwide

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How SKY TV gained greater control over their service by implementing HaloITSM

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SmartSearch Strengthens Security and Simplifies Service Management with HaloITSM

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SPINEN’s Success with Halo Consolidating Processes and Leveraging Integrations

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How Sports Direct achieved autonomy and improved service by migrating from an internal system to HaloITSM

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How Suzuki increased automation and improved their service with HaloITSM

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How The Rodillian Multi Academy Trust improved visibility and efficiency with HaloITSM

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How HaloPSA Delivers 5-Minute Time Savings Per Ticket for Tierney’s Support Team

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How Toowoomba Grammar School reawakened their mantra of automation and simplification with HaloITSM’s powerful solution

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How TSG Achieved World Class NPS Score with Halo

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AI Powering World-Class Service at TSG

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UKEF Empowers Staff and Exporters Through a Single Platform

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Embedding Culture Change at Videndum with Halo

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How Wigan Metropolitan Development Company achieved a 92% SLA by implementing HaloCRM

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From Hours to Seconds Wiltshire Police Transforms Forensic Investigations with Halo

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Wiltshire Police Join Departments to Build a More Connected Force

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How Wolseley Replaced ServiceNow in Just 10 Weeks, with Halo

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How Wren Kitchens mastered their business growth in the UK with HaloITSM

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How Xellia Pharmaceuticals modernised their organisation with HaloITSM

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How York University achieved a 98.1% resolution rate for SLA compliance with Halo

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How Your Healthcare improved efficiency levels by migrating to HaloITSM

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