Halo B2B Case Studies & Customer Successes

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Halo is a privately held software company and a global leader in service management. Since its rebrand in 2019, the company has launched a suite of innovative products - HaloITSM for enterprise service management, HaloPSA for IT managed service providers and HaloCRM for customer experience management.

Case Studies

Showing 70 Halo Customer Success Stories

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AHDB unifies compliance and service delivery with HaloITSM

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How Amesto Global achieved an average response time of 9.5 minutes with HaloCRM

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AO achieves scalable, unified service management with Halo

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Aquila achieves secure, compliant cloud ITSM with Halo

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ArrowXL achieves faster, more streamlined IT service with HaloITSM

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Aspire achieves faster, automated service desk scaling with HaloPSA

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Bedfordshire Fire and Rescue Service achieves faster, more mobile ICT support with Halo

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Bellevue Gold achieves faster IT service and 17 hours saved monthly with HaloITSM

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Berufsschule Lenzburg achieves faster, smarter IT support with HaloITSM

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Betfred achieves faster, AI-powered customer service with HaloCRM

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Black Country Healthcare NHS Foundation Trust achieves digital excellence with Halo

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Calvin University boosts response rates and streamlines IT operations with HaloITSM

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Cambridge Helpdesk brings information silos under one roof with HaloPSA

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Camden improves school IT support and cuts P3 resolution times with HaloITSM

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Canterbury Christ Church University raises customer satisfaction to 98% with HaloITSM

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Care South improves visibility and efficiency with HaloITSM

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Centrality improves service levels and grows with HaloPSA

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Chalkline achieves faster response times and lower costs with HaloPSA

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Cardiff City Council reduced their ongoing IT costs by implementing HaloITSM

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Commercial Managed IT improves efficiency and reduces overheads with HaloPSA

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D-Orbit streamlines IT operations and asset tracking with HaloITSM

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Eastlight Community Homes achieves greater efficiency and collaboration with Halo

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Eduthing scales IT support for 250+ schools with HaloPSA

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Electronic Chart Centre improves ITIL processes with HaloITSM

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Embark Group gains greater control over service with HaloITSM

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Enhanced reduces resolution times and improves customer satisfaction with HaloPSA from Halo

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FitzRoy achieves faster, more consistent support with Halo

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GFG Alliance achieves greater autonomy and faster service with HaloITSM

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Glossify achieves 99% SLA adherence with HaloCRM

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Granite School District saves hours daily with HaloITSM

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Hyfin Transforms Client Service Efficiency with HaloCRM

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Impact ICT saves 34 hours a month with HaloPSA automation and AI

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inlumi achieves greater efficiency and cost savings with HaloITSM

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Just Fabrics boosts customer service and productivity with HaloCRM

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Liberty House Group achieves greater autonomy and faster service with HaloITSM

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Lucid Systems streamlines support and scales operations with Halo

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How MH Bland Gained Greater Visibility Across Regions

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Motif Labs improves customer response and sales visibility with HaloCRM

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Natural History Museum transforms IT service adoption and visibility with HaloITSM

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Next Telecom achieves 40% faster credit management with Halo

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NMITE transforms student and staff service experience with HaloITSM

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Nuvoli improves staffing efficiency and customer service with HaloPSA

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Optivo streamlines IT service delivery with HaloITSM

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Osiris Technologies improves speed, reporting, and customer feedback with HaloPSA

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PPHE Hotel Group increases self-service ticket submissions by 57% with HaloITSM

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Primend improves customer visibility and SLA performance with HaloPSA

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Sackers achieves white-glove IT support with HaloITSM

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Scottish Environment Protection Agency achieves greater efficiency and customer satisfaction with HaloITSM

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Sereno IT differentiates service delivery and reduces costs with HaloPSA

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Sightsavers streamlines global operations and risk workflows with Halo

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SKY TV achieves greater service control with HaloITSM

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SmartSearch strengthens security and streamlines service management with HaloITSM

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SPINEN increases managed service revenue and streamlines workflows with HaloPSA

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Sports Direct achieves greater autonomy and better service with HaloITSM

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Suzuki achieves greater automation and improved service with HaloITSM

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The Rodillian Multi Academy Trust improves visibility and efficiency with HaloITSM

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Tierney’s saves 5 minutes per ticket with HaloPSA

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Toowoomba Grammar School improves IT governance and customer satisfaction with HaloITSM

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TSG Achieves World-Class NPS and Faster Resolution with Halo

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TSG achieves faster, more efficient service with Halo AI

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UK Export Finance unifies IT support and boosts feedback with HaloITSM

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Videndum achieves improved compliance and culture change with Halo

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Wigan Metropolitan Development Company achieves 92% SLA with HaloCRM

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Wiltshire Police achieves faster, audit-ready forensic investigations with HaloITSM

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Wiltshire Police builds a more connected force with HaloITSM

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Wolseley achieves faster ITSM transformation with Halo

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Wren Kitchens achieves scalable ITSM growth and 96% CSAT with HaloITSM

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Xellia Pharmaceuticals modernises IT service management with HaloITSM

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York University achieves 98.1% SLA resolution compliance with Halo

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Your Healthcare saves 300 hours a week with HaloITSM

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