Case Study: Bellevue Gold achieves faster IT service and 17 hours saved monthly with HaloITSM

Striking Gold with IT Automation at Bellevue

Bellevue Gold, an Australian gold mining company, faced significant IT inefficiencies due to its shift-based model. Manual ticket assignment, a lack of process visibility, and an email-reliant support system were creating delays and frustration. The vendor, Halo, was brought in to implement its HaloITSM platform to automate workflows and streamline service management processes.

Halo's solution introduced a self-service portal and powerful automation, particularly for the complex hybrid IT environment. This included a custom workflow for user onboarding that integrated both on-prem and cloud systems. The results were substantial: 94% of requests are now submitted via the portal, 46% of tickets are reassigned with ease, and the IT team saves 17 hours monthly on automated onboarding, freeing them for more strategic work.

Bellevue Gold

Nathan Matchett

System Administrator