Case Study: Eduthing scales IT support for 250+ schools with HaloPSA

Eduthing Scales IT Support for 250+ Schools with Halo

Eduthing, a managed service provider supporting over 250 schools, faced challenges scaling its operations with its outdated and complex Autotask PSA system. The platform lacked mobile accessibility and relied on manual processes, which hindered the company's growth and efficiency in handling a rapidly increasing volume of service tickets.

To address this, Eduthing implemented HaloPSA from Halo. The scalable solution featured seamless integrations, automated ticket triage, and a self-service portal for schools. The results were significant, including a 97% first-level fix rate, 60% of tickets being processed through the portal, and a 70% reduction in phone-based support, dramatically improving operational efficiency.

Eduthing

Zahid Chady

Chief Operation Officer