Case Study: Aquila achieves secure, compliant cloud ITSM with Halo

Aquila Air Traffic finds a Secure Route to the Cloud with Halo

Aquila Air Traffic Management, a UK-based provider of air traffic management services, needed to migrate from an on-premise system to a secure, UK-hosted cloud IT service management (ITSM) solution. Their challenge was to meet strict compliance and security standards for their work with the MOD while finding a platform that would provide tailored support and robust integration capabilities, which larger vendors were not willing to offer. They selected Halo for its ITSM platform to address these specific needs.

Halo implemented its solution with UK-based data hosting, ensuring full compliance, and introduced an enhanced self-service portal, seamless integrations with tools like InTune and Datto, and customizable automated workflows. The results were significant, including a major reduction in helpdesk calls and a 90% user satisfaction rating. Aquila now operates with a streamlined, secure system and confidence in Halo's responsive support.

Aquila

Lilah Turtle

IT Service Manager