Case Study: Eastlight Community Homes achieves greater efficiency and collaboration with Halo

Eastlight’s Digital Transformation Journey

Eastlight Community Homes, a resident-led housing association, faced inefficiencies and a lack of visibility due to its previous system, SysAid. Information was siloed across different platforms, reporting was manual, and workflows were inefficient. They sought an ITSM solution from vendor Halo to address these challenges and improve collaboration across departments like HR, Facilities, and Finance.

Halo implemented its Enterprise Service Management platform, creating a central hub that streamlined processes with features like parent-child ticketing, asset integration, and an enhanced user portal. The solution improved cross-team collaboration and provided a centralized knowledge base. As a result, Eastlight onboarded seven departments and estimates that Halo saved its IT team alone around £50,000 in the last twelve months, with further expansion planned.

Eastlight Community Homes

Kelly Wyatt

ICT Service Delivery Manager