Case Study: Primend improves customer visibility and SLA performance with HaloPSA

Primend provides specialist M365 and Azure Cloud solutions and support with HaloPSA

Primend, a pan-Baltic Microsoft platform expert, needed a unified platform to replace its separate systems for CRM, service desk, project management, and development. Their challenges included gaining a complete view of their customers, creating a seamless self-service portal, and tracking SLAs with high precision.

The solution was implemented with HaloPSA from Halo. By using its CRM, service desk, and project modules, Primend consolidated its operations into a single platform. The vendor's solution provided the unified view they needed, leading to improved SLAs and seamless inter-departmental workflows. Halo met all 62 of the company's requirements, far exceeding the capabilities of other platforms they evaluated.

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