Case Study: SmartSearch strengthens security and streamlines service management with HaloITSM

SmartSearch Strengthens Security and Simplifies Service Management with HaloITSM

SmartSearch, a provider of digital compliance and anti-money laundering solutions, faced challenges with its previous service desk, Freshdesk. The system lacked the security and scalability needed for its operations, featuring unstructured request forms, fully manual user onboarding, and an unreliable support model, which created operational and security risks. To address this, the company turned to the vendor Halo and its product HaloITSM.

By implementing HaloITSM, SmartSearch automated its onboarding process and introduced structured request forms and role-based access controls. The solution from Halo delivered measurable results, including a reduction in manual work, faster approval turnarounds for InfoSec, and a decreased risk of downtime. The platform provided a unified system that improved both operational efficiency and security governance.

SmartSearch

Matthew Collins

Service Desk Manager