Case Study: Osiris Technologies improves speed, reporting, and customer feedback with HaloPSA

How Osiris Technologies solved long-term issues of speed and reporting with HaloPSA

Osiris Technologies, an IT service provider, faced significant challenges with slow performance and unreliable reporting from their previous MSP solutions. They required a fast, web-based system with in-depth reporting and dashboards to improve visibility for both internal teams and clients. Their search for a solution had reached an impasse after being disappointed with over 100 options, leaving them unable to perform basic tasks efficiently or generate trustworthy reports.

Halo implemented its HaloPSA solution, a centralized web application configured to Osiris's exact requirements. The results provided the needed speed and robust reporting, with dashboards that improved capacity planning and provided data to justify new hires. The one-click feedback feature generated over 1,100 positive customer responses, drastically improving satisfaction tracking. Integrations also allowed for accurate time-tracking and billing, leading to increased efficiency and revenue for Osiris Technologies.

Osiris Technologies

Robbie Emerson

Technical Lead