Case Study: Your Healthcare saves 300 hours a week with HaloITSM

How Your Healthcare improved efficiency levels by migrating to HaloITSM

Your Healthcare, a social enterprise providing community healthcare services, faced significant inefficiencies with its outdated, on-premises ITSM solution. The previous system was difficult to configure, lacked a mobile-friendly portal, and had poor reporting and feedback tools, creating a "burning platform" that necessitated a change.

By migrating to HaloITSM from Halo, the organization automated key processes like email monitoring and integrated with tools like Microsoft Teams. This solution saved over 300 hours per week in ticket resolution, reduced average resolution times, and automated a training process to save a further 180 people-hours per month. Customer feedback responses also increased dramatically from 12 to 190 per month, providing valuable, actionable data.

Your Healthcare