Case Study: Xellia Pharmaceuticals modernises IT service management with HaloITSM

How Xellia Pharmaceuticals modernised their organisation with HaloITSM

Xellia Pharmaceuticals, a specialty pharmaceutical company, was facing challenges with a fragmented and user-unfriendly IT service management system. They sought to replace their legacy tools for request and incident management, which lacked an engaging user community and required their IT teams to spend a significant amount of time on administration.

By implementing the HaloITSM platform, the company modernized its IT operations. The solution provided an all-in-one system with a self-service portal, chatbot, and ITIL processes like Change and Problem Management. As a result, HaloITSM delivered a modern experience that received positive feedback from users and agents, while also saving valuable time; one automated process for ordering hardware alone saves an estimated 200 hours.

Xellia Pharmaceuticals

Per Eppers

Manager, IT Service