Case Study: Bedfordshire Fire and Rescue Service achieves faster, more mobile ICT support with Halo

How Two Fire & Rescue Services Run on Halo

Bedfordshire Fire and Rescue Service, in a shared ICT service with Cambridgeshire, needed a modern platform to support over 1,300 monthly tickets across 42 sites. Their challenge was to manage both services independently on one system while improving mobile access for field teams and gaining better insight into recurring faults with critical operational equipment. They turned to the vendor Halo and its ITSM platform for a solution.

Halo provided a unified platform with separate, tailored portals for each service. The solution gave engineers greater ticket visibility and mobile functionality via the Halo app, allowing them to resolve issues on-site. This led to faster response times and improved efficiency. The platform also enabled the tracking of recurring faults in vital assets, and its flexibility allowed other departments like Property and Business Support to easily adopt the system.

Bedfordshire Fire and Rescue Service

Matt Stebbings

ICT Support Manager