Case Study: Commercial Managed IT improves efficiency and reduces overheads with HaloPSA

How Commercial Managed IT improved efficiency levels through automating workflows and reducing overheads with HaloPSA

commercial managed it, a managed services provider, faced challenges with its previous system where implementing new features required significant development time. They sought a more efficient solution to reduce administrative overhead and improve workflow automation, turning to Halo and its HaloPSA product.

By implementing HaloPSA, the company automated key workflows, including incident and change management, and integrated it with their Solarwinds monitoring platform. This saved engineers approximately 1.5 hours per day by automating alert reviews. Halo also enabled better collaboration between teams and was instrumental in securing contract renewals with two major clients.

Commercial Managed IT

Tom Yoxall

Head of Support Services