Case Study: GFG Alliance achieves greater autonomy and faster service with HaloITSM

How GFG Alliance achieved autonomy and improved service by migrating from Marval to HaloITSM

GFG Alliance, a global industrial group, faced challenges with their previous ITSM provider Marval, including a lack of autonomy to configure the system, high costs, and slow service through partners. They needed a new ITIL-aligned solution that would empower their team and improve the experience for their end users.

Halo implemented its HaloITSM product, completing a customized migration in just two months. The solution provided GFG Alliance with direct access to responsive support and a modern, fast platform. The results were significant, including a reduction in the time to implement a new service request from six weeks to just 15 minutes, considerable cost savings, and the achievement of full autonomy to deliver a higher quality of service.

GFG Alliance