Case Study: Toowoomba Grammar School improves IT governance and customer satisfaction with HaloITSM

How Toowoomba Grammar School reawakened their mantra of automation and simplification with HaloITSM’s powerful solution

Toowoomba Grammar School, a premier Australian boys' boarding school, faced challenges with an outdated, in-house SharePoint helpdesk system that lacked visibility, accountability, and essential features. The IT department needed a powerful solution to track issues, manage SLAs, improve communication with staff and parents, and integrate with key systems to uphold their core mantra of automation and simplification. This led them to evaluate HaloITSM.

Implementing HaloITSM's ITIL-aligned solution provided the school with a centralized platform for handling over 700 monthly requests. The vendor's team worked on-site to tailor the implementation, which resulted in a 90% customer satisfaction score, improved SLA times, and valuable management reporting. The solution from Halo gave the IT department the tools to identify resource drains, focus on strategic pain points, and significantly improve their overall governance and efficiency.

Toowoomba Grammar School

Max Matacchioni

Software Systems and Projects Coordinato