Case Study: Calvin University boosts response rates and streamlines IT operations with HaloITSM

Calvin University’s response rate increases from 78% to 96% after Halo implementation

Calvin University, a prestigious institution in Grand Rapids, faced significant challenges with its previous Cherwell system, which lacked integration and modern mobile capabilities. The university struggled with inefficient asset management across multiple platforms and needed a more flexible, integrated solution to streamline ticketing and gain better reporting and customization options without sacrificing their existing setup.

By implementing HaloITSM from Halo, the university consolidated its asset management, integrated with tools like SCCM and Jamf, and introduced a mobile app for technicians. This solution led to a dramatic increase in their response rate, which rose from 78% to 96%. The results included more efficient, data-driven IT operations, significantly improved user satisfaction averaging 89.5%, and streamlined workflows that saved the team considerable time.

Calvin University

Calvin University