Case Study: Wiltshire Police builds a more connected force with HaloITSM

Wiltshire Police Join Departments to Build a More Connected Force

Wiltshire Police faced a challenge with fragmented systems and disconnected workflows across its IT, Facilities, Fleet, and Forensics departments. This lack of a centralized platform led to duplicate work, poor visibility into operations, and inefficient manual processes, particularly after bringing IT management back in-house. They needed a configurable solution to unify these critical functions.

The force implemented Halo's ITSM platform to centralize service management. The solution provided customizable workflows for each department, replacing outdated systems and manual processes. As a result, Wiltshire Police saved four hours per forensic investigation, automated interdepartmental processes to eliminate duplication, and gained full visibility over 60,000+ assets, all achieved through the flexible and user-friendly Halo platform.

Wiltshire Police