Case Study: SKY TV achieves greater service control with HaloITSM

How SKY TV gained greater control over their service by implementing HaloITSM

SKY TV, a leading New Zealand entertainment provider, sought to replace its ServiceNow solution with a more cost-effective and flexible IT service management platform. Their previous system lacked the deep customization needed for complex workflows and multi-layer service approvals, had a disjointed interface, and provided inadequate asset management capabilities. They also desired a closer relationship with their vendor.

The vendor Halo implemented its HaloITSM solution, which provided the highly customizable and ITIL-aligned platform SKY TV required. This enabled tailored workflows, a centralized service catalog, and robust asset management. The results included a streamlined system achieving a 94% SLA that continues to improve, greater visibility across teams, and a successful implementation within a tight 10-week timeframe, all supported by Halo's dedicated consultancy.

SKY TV

Vamsi Dharanikota

Service Delivery Manager