Case Study: Next Telecom achieves 40% faster credit management with Halo

How Next Telecom Cut Admin Time by 40% with Halo

Next Telecom, an Australian telecommunications provider, faced challenges with growth as their previous platform, Jira, hindered their operations. Teams were forced to rely on spreadsheets and disconnected systems, which slowed customer response times and increased manual workloads. This made it difficult to maintain visibility and quickly provide quotes, risking lost opportunities in a competitive market.

To solve this, Next Telecom implemented HaloPSA from Halo. The solution centralized all operations, including ticketing, assets, and quoting, into a single platform. This shift resulted in a 40% reduction in time spent on credit management tasks and enabled staff to issue quotes instantly during customer conversations. The implementation of Halo eliminated manual data duplication and provided a single source of truth, significantly improving efficiency and customer experience.

Next Telecom

Adam Brotherson

Chief Technology Officer