Case Study: Impact ICT saves 34 hours a month with HaloPSA automation and AI

Impact ICT Saves 34 Hours a Month Through Automation and AI in Halo

Impact ICT, a Western Australia-based MSP, faced challenges with an outdated platform that caused inconsistent workflows, manual processes, and fragmented reporting. This lack of structure and integration created inefficiencies and prevented the team from having clear visibility into their operations. Seeking a single platform to enforce best practices, they turned to the vendor Halo and its HaloPSA product.

By implementing HaloPSA, Impact ICT rebuilt and automated its core workflows, including onboarding and ticket triage. The solution integrated five separate tools into one central platform, providing technicians with a single pane of glass. The results were significant, with AI triage saving 34 hours per month and one-click automations streamlining user management. Halo provided complete process consistency, full audit trails, and instant reporting, transforming how the team works.

Impact ICT

Tom Purser

Director