Case Study: FitzRoy achieves faster, more consistent support with Halo

How Halo Supports FitzRoy’s Mission

FitzRoy, a national charity supporting adults with learning disabilities, faced a challenge with its fragmented IT systems. Using TopDesk alongside various spreadsheets and SharePoint lists created inefficiency and a lack of visibility for its team. The charity needed a scalable and affordable solution to centralize its operations and improve collaboration.

By implementing HaloITSM, FitzRoy replaced its disparate tools with a single, centralized platform from Halo. The solution streamlined ticket and asset management, introduced automation, and was later scaled to other departments like mental health case tracking. As a result, Halo helped FitzRoy achieve an average ticket resolution under two hours, a 97% customer satisfaction rate, and fully automated routine admin tasks, allowing staff to focus on delivering outstanding care.

FitzRoy

Phil George

Head of IT