Case Study: Centrality improves service levels and grows with HaloPSA

How Centrality grew as an organisation by migrating to HaloPSA

Centrality, an IT support and technology services provider based in the UK, was struggling to grow as an organization due to the limited functionality and lack of available integrations in its previous platform. This challenge hindered their operational efficiency and scalability before they migrated to HaloPSA from Halo.

By implementing HaloPSA, Centrality leveraged robust third-party integrations, advanced SLA management, and detailed reporting functions. Halo provided a solution that automated workflows, eliminated manual reporting overhead, and created a more robust change management process, resulting in improved service levels and increased organizational transparency for the customer.

Centrality

Mandie McCulloch

IT Support Manager