Case Study: Granite School District saves hours daily with HaloITSM

Granite School District Saves Hours Daily with a 95.9% CSAT

Granite School District’s IT team was facing immense operational complexity, supporting over 70,000 students and staff with a disconnected homegrown system. Manual processes for access requests and asset management were causing delays of days instead of minutes, overwhelming teams and frustrating users. External audits also flagged process gaps, and departments like HR and Audio Visual lacked structured workflows, leading to inefficiencies across the district.

The district chose Halo and its HaloITSM platform for its flexibility and seamless integration capabilities. Halo automated 30-40 daily repetitive requests, integrated HR into onboarding workflows, and provided a centralized knowledge base for self-service. The results were transformative, saving hours of technician time daily, achieving a 95.91% CSAT score from over 12,000 responses, and automatically tracking over 133,000 assets. Halo became the unified operational backbone for service management across the entire district.

Granite School District

Scott Graves

Service Desk Manager