Case Study: Embark Group gains greater control over service with HaloITSM

How Embark Group gained greater control over their service with HaloITSM

Embark Group, a major UK financial services business, was facing significant limitations with its previous service desk tool, including restrictive custom field and asset recording caps that were costly to overcome. This led them to seek a more flexible and value-driven solution, which they found in Halo's HaloITSM platform.

By implementing HaloITSM, Embark Group centralized its systems into a single, highly configurable application. Halo provided the critical flexibility and scalability needed to support remote work during the pandemic and through merger and acquisition activities. The solution automated workflows, managed assets, and integrated with existing systems, giving the company greater control over its service and enabling it to remain agile.

Embark Group

Richard Aylin

Service and Support Management Analyst