Case Study: Glossify achieves 99% SLA adherence with HaloCRM

How HaloCRM powered a 99% SLA adherence for Glossify

Glossify, a fast-growing UK-based B2B to BC nails and beauty brand, faced significant challenges in managing customer service inquiries across multiple, disconnected email mailboxes and social media platforms. This manual process made it impossible to categorize requests or generate meaningful reports, risking missed communications as the company scaled. To consolidate its omnichannel support, Glossify partnered with HaloCRM for its customer service management solution.

Implementing HaloCRM provided Glossify with a single platform to absorb all customer inquiries, offering clear visibility into actioned and pending tickets. The solution included a no-code reporting suite with real-time analytics. As a result, Glossify achieved a 99% SLA adherence rate, eliminated its issues with overflowing mailboxes, and gained valuable insights from customer feedback, with 87% of clients rating its support as 'excellent'.

Glossify

Sarah Casey

Community Development Manager