Case Study: ArrowXL achieves faster, more streamlined IT service with HaloITSM

From Complexity to Clarity A Smarter Alternative for ArrowXL

ArrowXL, the UK's leading two-person home delivery specialist, was experiencing significant operational delays due to a slow and complex IT service management platform. Their previous system made basic tasks difficult, required manual reporting, and featured a licensing model that was costly and difficult to scale. This created bottlenecks in ticket routing and prevented the IT team from keeping pace with the demands of their 24/7 logistics business. Seeking a more intuitive and flexible solution, the company turned to Halo and its HaloITSM platform.

By implementing HaloITSM, ArrowXL automated its triage process entirely and streamlined ticket routing with custom rules. The solution provided real-time dashboards for insights and introduced a structured workflow for problem management. The measurable results for ArrowXL were profound, including a 99.8% resolution rate and consistently excellent customer satisfaction scores. Halo also enabled the internal team to manage configurations and scale the platform without the added cost or complexity of their previous vendor.

ArrowXL

Steve Murphy

IT Service Delivery Manager