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Case Study: Liberty House Group achieves greater autonomy and faster service with HaloITSM
A Halo Case Study
How Liberty House Group achieved autonomy and improved service by migrating from ServiceNow to HaloITSM
Liberty House Group, an international industrial and metals business, faced challenges with its previous ServiceNow implementation. The company lacked autonomy to make configuration changes, found the solution too costly, and experienced slow service as all requests had to go through partners. They needed an ITIL-aligned ITSM tool that offered a great user experience and the freedom to configure the system themselves.
The company chose to migrate to HaloITSM from Halo. The implementation, including custom integrations, was completed in two months. The results were significant: the time to implement a new service request dropped from six weeks to just 15 minutes. Liberty House Group now benefits from a faster, more intuitive system, direct and knowledgeable service from the vendor, considerable cost savings, and the autonomy to fully manage their service delivery.
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