Case Study: AHDB unifies compliance and service delivery with HaloITSM

AHDB Unifies Compliance and Service Delivery with HaloITSM

AHDB, an independent statutory levy board for the British agriculture industry, faced challenges with a rigid platform that could not support its non-IT departments like Facilities and Events. Their previous tool was too limited in scope and lacked the flexibility to handle essential structured processes such as change management and regulatory reporting, leading to a loss of confidence and a need for an enterprise solution.

By implementing Halo's ITSM platform, AHDB unified eight departments onto a single, flexible system. The solution provided tailored workflows for Data Protection, Health & Safety, and more, creating full audit trails for compliance. Halo delivered measurable results including a 350% increase in knowledge base usage, more than doubled self-service portal adoption, and ensured all regulatory requests are tracked against statutory deadlines, significantly improving operational efficiency.

AHDB

Jamie Blakeman

IT Support & Infrastructure Manager