Case Study: Berufsschule Lenzburg achieves faster, smarter IT support with HaloITSM

Empowering Education Through Technology Berufsschule Lenzburg’s Halo Journey

Berufsschule Lenzburg, a vocational school in Switzerland, struggled with its previous IT service management platform, Freshdesk. The tool was difficult to manage and offered poor vendor support, leaving critical issues unresolved. The school's IT team lacked visibility into service performance and had no effective way to track recurring problems or manage its knowledge base for users.

The school selected HaloITSM for its all-in-one platform that unified ticketing, a CMDB, and a knowledge base under a single license. With support from Halo, the IT team implemented the solution, using templates, automations, and Intune integration. The results include a responsive support team, a 338-article knowledge base for self-service, and smarter asset management that helps identify problem devices and improve purchasing decisions.

Berufsschule Lenzburg

Isabelle Hufschmid

IT Specialist