Case Study: Wiltshire Police achieves faster, audit-ready forensic investigations with HaloITSM

From Hours to Seconds Wiltshire Police Transforms Forensic Investigations with Halo

Wiltshire Police's Forensic Collision Investigation Unit was facing significant challenges managing around 60 high-stakes fatal road collision investigations annually. With road closures costing up to £1 million per hour, their reliance on disconnected tools like PDFs, email, and spreadsheets created a slow, inefficient process with no centralized system for evidence or task tracking. This lack of structure made it difficult to analyze timelines, manage changes, or justify new investments.

The unit implemented Halo ITSM to build a tailored, structured investigative workflow. Halo provided full visibility into each case, tracking assets, personnel, and timelines, which transformed change management and created real-time audit trails. The solution delivered a four-hour time saving per investigation, enabled ISO-aligned processes, and provided data to make smarter decisions about equipment and staffing, allowing the team to work faster and with greater accountability.

Wiltshire Police

Forensic Collision

Investigator